Capital Guard AU Pty Ltd

Privacy Collection Statement

Capital Guard AU Pty Ltd ACN 168 216 742, ABN 48 168 216 742, AFSL No. 498434. Learn how we collect, use, and protect your personal information when you use our services.

Company Information

Introduction

Capital Guard AU Pty Ltd referred to as we, us or Capital Guard operates an online trading platform. We collect personal information through registration forms and when you request that we contact you.

Information We Collect

  • Identity and Contact Details: name, address, email address, telephone number.
  • Technical Information: IP address, device and browser details, geographic location, date and time of visit, pages viewed, visit frequency and duration, referrer URL, browser plugin type and version, operating system and platform.
  • Financial Information: payment information and transaction history linked to your account.
  • Financial Status Information: income and savings, profession and employment details.
  • Communications: letters, emails, chat messages, and telephone conversations including feedback and opinions about our products and services.
  • Relationship Information: information about your dealings with us and related entities, including insights to better understand your preferences and interests.

How We Use Your Information

We collect, hold, use, and disclose personal information for purposes that include:

  • Providing services to you under our agreement
  • Verifying identity, opening and managing accounts
  • Meeting regulatory obligations
  • Processing service requests including deposits, withdrawals, transactions, tax and information requests
  • Managing our relationship with you by electronic, telephone or chat communication
  • Entering into and executing transactions with financial instruments
  • Opening a demo or practice account
  • Managing chat or email communication
  • Conducting risk management, data analysis, and supervision of ongoing needs
  • Enhancing and personalising our services
  • Providing market information that may be relevant or of interest
  • Sending important account and service communications including surveys, in app notifications, platform messages and emails
  • Preventing misuse and fraud and demonstrating business transactions and communications
  • Monitoring transactions and complying with reporting obligations
  • Performing administrative tasks and internal record keeping
  • Managing risks, disputes, complaints or litigation
  • Conducting further searches and enquiries to meet regulatory or prudential purposes

Information Sharing

We may share personal information with third parties for the purposes above. These parties can include:

  • Other members of the Capital Guard group
  • Third party service providers
  • Professional service providers who assist with legal and regulatory obligations
  • Law enforcement and regulatory bodies where required by law

International Data Transfers

Some providers and related companies that support marketing, data storage and support services are located outside Australia. Personal information may be transferred to recipients in other countries including the United Kingdom and the EEA.

Your Rights and Choices

If you choose not to provide some or all requested personal information we may not be able to verify your identity and you may be unable to open an account or use our trading platform.

Comprehensive Privacy Policy

More details about how Capital Guard uses and discloses personal information are available in our Privacy Policy. It includes how to:

  • Opt out of marketing communications
  • Access or request correction of your personal information
  • Make a complaint about how your personal information has been handled

Privacy Questions and Contact